Water Pooch makes no guarantees on shipping times. Customs, duties, taxes, or fees incurred during delivery will be paid by the customer.
We believe every doggy deserves a stylish waterproof, stink-free collar. That's why at Water Pooch you get FREE shipping for all orders when you ship to the US. More reasons to keep your pup looking stylish all year around.
Canadian orders are shipped via Canada Post Expedited Parcel. Your Water Pooch shipment will take 8-10 business days for delivery. A tracking number will be emailed to you once the order ships.
US orders are shipped via USPS and take an average of to 5 - 8 business days from the day you order, until the day you receive your package.
USPS International - $15.00 USD. Delivery times vary greatly on international orders depending on the country. Please allow a minimum of 15 business days.
No tracking number is available for this service. We do not guarantee shipment arrival or refund for lost shipments outside of the continental USA and Canada.
Orders to US are tracked via USPS. Orders shown as 'delivered' will not be refunded. If you feel your order was not delivered, please contact your local post office.
Water Pooch will pay the return shipping cost if the return is a result of a manufacturers defect within 60 days. Product breakage due to chewing, improper maintenance, or activity that compromises the integrity of the material beyond normal wear is not a manufacturers defect.
Normal wear and tear includes: tarnishing, scratches, fading, and slight discoloration. If leashes are dragged tears can occur.
Once your return is approved, we will provide you a return shipping label that can be securely placed on the return packaging no larger than an 8" x 12" bubble mailer.
For any other returns, shipping will be the customers responsibility. Orders must be returned within 30-days of purchase with all packaging in original condition. Please ensure your order is correct upon delivery.
If you need to return an item, Please contact us and request a refund by email. Be sure to include your order number.
All Water Pooch items are accessory items only. The makers of Water Pooch assume no liability related to the use of its products. Safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.