Shipping & Returns

FREE SHIPPING

We believe every doggy deserves a stylish waterproof, stink-free collar. That's why at Water Pooch you get FREE shipping for all orders when you ship to the US. More reasons to keep your pup looking stylish all year around.

CANADA

Canadian orders are shipped via Canada Post Expedited Parcel. Your Water Pooch shipment will take 8-10 business days for delivery. A tracking number will be emailed to you once the order ships.

USA

U.S. orders are shipped via USPS and take an average of to 5 - 8 business days from the day you order, until the day you receive your package. 

INTERNATIONAL

USPS International - $15.00 USD. Delivery times vary greatly on international orders depending on the country. Please allow a minimum of 15 business days.

No tracking number is available for this service.  We do not guarantee shipment arrival or refund for lost shipments outside of the continental USA and Canada.

RETURN/EXCHANGE POLICY

Water Pooch will exchange any collar or leash that has worn beyond the owners satisfaction. 

Once your exchange is approved, if return of original collar or leash is requested, customer is responsible for shipping.

Water Pooch will accept returns for refund within 30days if unworn and tags attached. Proof of purchase is required. Return shipping is customers responsibility.

If you need to return an item, Please contact us and request a refund by email. Be sure to include your order number.

If your puppy has outgrown their collar and you would like to take advantage of the Puppy Up-Size Program, please contact us and request an up-size. 

DISCLAIMER

All Water Pooch items are accessory items only. The makers of Water Pooch assume no liability related to the use of its products. Safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.

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/* 25 april 2019 */