FAQ | Get Answers to Common Questions

WILL YOU HAVE MORE STYLES?

Water Pooch materials are custom designed and made specifically for us, which is expensive. This means, for now, we can only do a limited number of styles per collection. Each collection is unique, you will not find these waterproof patterns and colors anywhere else - individual style for the WIN! Sign up for our newsletter to find out when new styles are coming in.

HOW DO I ADJUST MY COLLAR?

Water Pooch collars are fully adjustable to meet a wide range of neck sizes. The waterproof material can be a little stiff at first, so take a little time to work the material through the adjustment hardware. Once you've got the sizing you desire the strap will settle and contour to your dog's neck size.

HOW DO I CLEAN MY LEASH AND COLLAR?

In most cases a rinse and wipe will do. For that tougher grit or build up use a little soap and water. If you're extra particular use a soft tooth brush around some of the hard to reach places. Voila! Good as new. For those with salt water doggies, please ensure you rinse off salt from the collar as it will limit the lifespan of the metal hardware.

HOW DO I KNOW WHICH IS THE RIGHT SIZE?

Our collars cover a wide range of sizes. We designed the sizing so that between Small, Medium and Large sizes there is come overlap so that you can find the best fit. Use measuring tape to find out the circumference of your dog's neck. Then reference our size guide to determine which size is the best for your pooch.

WHAT IS CONSIDERED NORMAL WEAR AND TEAR?

In most cases a rinse and wipe will do. For that tougher grit or build up use a little soap and water. If you're extra particular use a soft tooth brush around some of the hard to reach places. Voila! Good as new. For those with salt water doggies, please ensure you rinse off salt from the collar as it will limit the lifespan of the metal hardware.

MY LEASH CLIP IS GETTING A LITTLE STIFF, WHAT CAN I DO?

The inside of the leash trigger clip can get sticky over time--this is normal. Spray a little WD40 under the trigger, where the springs are located. Work the oil into clip and you're good to go for a dip!

WHY DOES THE COLLAR NOT SIT FLAT?

The metal hardware is triple coated to provide great protection against the elements. Like all good things (donuts), there is a shelf life. Over time the coating can rub off in high friction areas like the D-ring. This can make the metal more vulnerable to tarnishing and wear and tear - this is normal.

Keeping up with cleaning your collar and leash will ensure a long shelf life. We promise you'll get loads of great water dates out of your Water Pooch products. Expect improved waterproof hardware coming down the pipeline!

SHIPPING

Please note: All shipping times are estimates based on average shipping times. Some orders arrive sooner, others later. Water Pooch makes no guarantees on shipping times. Customs, duties, taxes, or fees incurred during delivery will be paid by the customer.

FREE SHIPPING

We believe every doggy deserves a stylish waterproof, stink-free collar. That's why at Water Pooch you get FREE shipping for all orders when you ship to the US. More reasons to keep your pup looking stylish all year around.

CANADA

Canadian orders are shipped via Canada Post Expedited Parcel. Your Water Pooch shipment will take 8-10 business days for delivery. A tracking number will be emailed to you once the order ships.

USA

US orders are shipped via USPS and take on average 5 - 8 business days from the day you order, until the day you receive your package. 

INTERNATIONAL

USPS International. Delivery times vary greatly on international orders depending on the country. Please allow a minimum of 10 business days.

No tracking number is available for this service. We do not guarantee shipment arrival or refund for lost shipments outside of the continental USA and Canada.

International return shipping is paid by the customer. 

LOST & MISSING ORDERS

Orders to the US are tracked through USPS. Orders shown as 'delivered' may still need a few days to arrive. If you feel your order was not delivered, please contact us at woof@waterpooch.com.

RETURN POLICY

Water Pooch will pay the return shipping cost if the return is a result of a manufacturers defect within 60 days. Product breakage due to chewing, improper maintenance, or activity that compromises the integrity of the material beyond normal wear is not a manufacturers defect. Normal wear and tear includes: tarnishing, scratches, fading, and slight discoloration. If leashes are dragged tears can occur. Once your return is approved, we will provide you a return shipping label that can be securely placed on the return packaging no larger than an 8" x 12" bubble mailer. For any other returns, shipping will be the customers responsibility. Orders must be returned within 30-days of purchase with all packaging in original condition. Please ensure your order is correct upon delivery. If you need to return an item, Please contact us and request a refund by email. Be sure to include your order number.

DISCLAIMER

All Water Pooch items are accessory items only. The makers of Water Pooch assume no liability related to the use of its products. Safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.

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