FAQ | Get Answers to Common Questions

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Have Questions?

We have answers for you.

Have Questions?

We have answers for you.
Collar Fit Guide
HOW DO I KNOW WHICH IS THE RIGHT SIZE?

Our collars cover a wide range of sizes. We designed the sizing so that between Small, Medium and Large sizes there is some overlap so that you can find the best fit. Use measuring tape to find out the circumference of your dog's neck. Then reference our size guide to determine which size is the best for your pooch.

What are common breeds that wear “small” ?

Cavalier King Charles, Pekingese, Miniature Schnauzer, Pug, Scottish Terrier, Boston Terrier, Pembroke Welsh Corgis, Shetland, Sheep Dog, Cocker Spaniel, Staffordshire Bull Terriers, Beagle, Border Collies, Brittanys, Shiba Inu

What are common breeds that wear “medium” ?

Standard American Eskimo Dog, Australian Cattle Dogs, Keeshonden, Samoyeds, Siberian Huskies, Boykin Spaniels, Welsh Springer Spaniels, Standard Schnauzer, Vizsla

What are common breeds that wear “large” ?

Airedale Terrier, Akitas, Alaskan Malamute, German Shorthaired Pointer, Labrador Retriever, German Shepherd, Golden Retriever, Weimaraner, Great Pyrenees, Great Dane, Rottweiler

HOW DO I ADJUST MY COLLAR?

Water Pooch collars are fully adjustable to meet a wide range of neck sizes. The waterproof material can be a little stiff at first, so take a little time to work the material through the adjustment hardware. Once you've got the sizing you desire the strap will settle and contour to your dog's neck size.

Collar, Leash and Hardware Care
HOW DO I CLEAN MY LEASH AND COLLAR?

In most cases a rinse and wipe will do. For that tougher grit or build up use a little soap and water. If you're extra particular use a soft toothbrush around some of the hard to reach places. Voila! Good as new. For those with salt water doggies, please ensure you rinse off salt from the collar as it will limit the lifespan of the metal hardware.

MY LEASH CLIP IS GETTING A LITTLE STIFF, WHAT CAN I DO?

The inside of the leash trigger clip can get sticky over time--this is normal. Spray a little WD40 under the trigger, where the springs are located. Work the oil into clip and you're good to go for a dip!

Orders & Shipping
SHIPPING

Please note: All shipping times are estimates based on average shipping times. Some orders arrive sooner, others later. Water Pooch makes no guarantees on shipping times. Customs, duties, taxes, or fees incurred during delivery will be paid by the customer.

FREE SHIPPING

We believe every dog deserves a stylish waterproof, stink-free collar. That's why at Water Pooch you get FREE shipping for all orders when you ship to the US. More reasons to keep your pup looking stylish all year around.

TRACKING

After you place your order you will receive a tracking number when your order has been processed.

USA

US orders are shipped via USPS and take on average 5 - 8 business days from the day you order, until the day you receive your package. You will be emailed a tracking number to track your order from the usps.

CANADA

Canadian orders are shipped via Canada Post Expedited Parcel. Your Water Pooch shipment will take 8-10 business days for delivery. A tracking number will be emailed to you once the order ships. 

INTERNATIONAL

USPS International. Delivery times vary greatly on international orders depending on the country. Please allow a minimum of 10 business days. No tracking number is available for this service. We do not guarantee shipment arrival or refund for lost shipments outside of the continental USA and Canada. International return shipping is paid by the customer.

LOST & MISSING ORDERS

Orders to the US are tracked through USPS. Orders shown as 'delivered' may still need a few days to arrive. If you feel your order was not delivered, please contact us at woof@waterpooch.com.

Returns & Exchanges
COLLAR & LEASH EXCHANGE POLICY

Water Pooch wants dogs and dog moms to be fully satisfied with our products. will exchange any collar or leash that has worn beyond the owners satisfaction. Once your exchange is approved, if the return of original collar or leash is requested, customer is responsible for shipping. We charge $7.00 for reshipping the new product.

COLLAR & LEASH RETURN POLICY

Water Pooch will accept returns for refund within 30 days if unworn and tags attached. Proof of purchase is required. Return shipping is customers responsibility.

If you need to return an item, Please contact us and request a refund by email at woof@waterpooch.com. Be sure to include your order number.

If your puppy has outgrown their collar and you would like to take advantage of the Puppy Up-Size Program, please contact us and request an up-size.

GROOMING PRODUCTS RETURN POLICY

To receive your refund to your original payment method, your grooming product return must be initiated within 30 days of the order shipment date. After 30 days of your order shipment date, the only option for refund will be offered in the form of an e-gift card, sent to the email address used on the order.

Returning online is easy! Click here to start your return or exchange now!

Upon submitting your online return you will receive a return label via email.

For returns, a fee of $7.00 will be deducted from your refund if you use the label that is emailed to you. If you use your own return carrier you are responsible for the return shipping costs.

SHINE BRIGHT LED LIGHT

To receive your refund to your original payment method, your Shine Bright LED Light product return must be initiated within 30 days of the order shipment date. After 30 days of your order shipment date, the only option for refund will be offered in the form of an e-gift card, sent to the email address used on the order.

For any open Light package we will charge a 15% repackaging fee.

Returning online is easy! Click here to start your return or exchange now!

Upon submitting your online return you will receive a return label via email.

For returns, a fee of $7.00 will be deducted from your refund if you use the label that is emailed to you. If you use your own return carrier you are responsible for the return shipping costs.

Liability
DISCLAIMER

All Water Pooch items are accessory items only. The makers of Water Pooch assume no liability related to the use of its products. Safety of the pet and handler is completely at the purchaser and/or user's discretion and responsibility.

Grooming Products
WHERE ARE WATER POOCH GROOMING PRODUCTS MADE?

All Water Pooch grooming products are proudly made in the U.S.A. They are small batch orders to ensure the best quality.

What are the Waterless Bamboo Mint Foaming Dog Wash ingredients?

A foaming blend of natural ingredients to clean and condition on the go including: Tween 20, from Hydrogen, Carbon, and Oxygen, Bamboo Shoot and Watermint Oil Extract, Vegetable-based Glycerin, Aloe, Palm Kernel Oil and Coconut Extract.

What are the Waterless Wipes ingredients?

For a on-the-go cleaning and refreshing option. Each cloth is infused with natural ingredients and cleaning oils: palm kernel oil, coconut extract, Tween 20, from Hydrogen, Carbon, and Oxygen, Bamboo Shoot and Watermint Oil Extract, Vegetable-based Glycerin, Aloe.

Shine Bright LED Light
Is it easy to use?

Yes, just simply connect the clip on attachment to the back of the light, slide clip over collar and twist light to on position.

How do you switch between the two modes of the light?

It’s easy. Simply remove the clip on back and flip the battery over. There is steading mode and flashing.

What are the dimensions of the light?

2” x 1”

Is it Waterproof?

Yes, it is waterproof up to 328 ft.

How many hours does the battery last?

Flashing: 250 hrs. Steady On: 100 hrs.

How many hours does the battery last?

Flashing: 250 hrs. Steady On: 100 hrs.

How visible is the light?

It can be seen up to 3 miles away.

Can it operate in all weather?

Yes. Some adventures take us to the snow, sleet, and rain and our products are made to be with you through it all. Our LED light is designed to operate between -40°F - 122°F.

What do I do when the battery dies.

This means it’s time to replace! When it’s time to replace your battery just type 2x CR-2032 in an online search. These batteries are also sold at many big box locations.

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